We're here to help. Most questions can be answered below. If you still need a human, email the address that fits your issue and we'll get back to you within 2 business days.
On the Login screen, tap Forgot password and follow the email link.
Subscriptions are managed through Apple or Google, not NerdSync. Cancel in:
In the App: Profile → Settings → Delete Account. Or see our deletion page.
Tap the user's profile, tap the three-dot menu, and choose Report. We review every report and act within 48 hours on serious violations.
From Profile → Verification, you can verify with a selfie or a government-issued ID. Verification is voluntary. Verified users get a higher trust score and a badge.
Safer Mode filters your Discover feed to show only verified users above a minimum trust score. Turn it on from Profile → Safety & Privacy.
To show users near you. We never store your exact location — we fuzz the coordinates by 0.5–1.5 miles before saving them. You can revoke location permission at any time in your device settings.
Most tickets get a reply within 1 business day. Safety reports are triaged within a few hours. If you haven't heard from us in 3 days, please email again — the first message may have gone to spam.
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